Thank you for shopping at Gogoin. Please read our refund policy carefully to understand your rights and obligations. If you have any questions, feel free to contact us.

1. Order Cancellation

  • 24-Hour Full Refund: You may request a full refund within 24 hours after placing your order. Contact us immediately to cancel your order.

  • No Refunds After Shipment: Once the package is shipped and a tracking number is provided, refunds are no longer available.

  • Customs Issues: If your package is detained by customs and not released, we will issue a full refund.

  • Incorrect Address: If the package cannot be delivered due to an incorrect address or customer-related issues, the customer is responsible for reshipment costs.

2. Damaged or Defective Products
Contact our customer support team within 48 hours of receiving the item to request a replacement or refund.

3. Eligibility for Refunds or Exchanges
To qualify for a refund or exchange:

  • The product must be unused and in its original packaging.

  • Proof of purchase (order number, receipt, etc.) must be provided.

  • Return requests must be submitted within 14 days of receiving the product.

4. Return Process

  • Contatto: Email aaaaaa@aaaaaa.com with your order number, issue description, and photos (if applicable).

  • Return Instructions: We will provide a return address and instructions.

  • Ship the Product: Return the product using a trackable shipping method.

  • Inspection & Processing: We will inspect the product and notify you of refund/exchange approval.

5. Exchanges
Approved exchange requests will receive a free replacement product.

6. Refunds
If your return is approved, we will process the refund. The refund will be automatically credited to your original payment method within a specified number of days. Note that your bank or credit card company may require additional time to process and post the refund.

7. Contact Us
For questions about our refund policy, contact us via:

Thank you for choosing Gogoin! We appreciate your understanding and cooperation.